Frequently Asked Questions (FAQ)
What is your cancellation policy?
You may cancel your subscription at anytime for a refund of the remaining portion of your subscription. To obtain a refund, please email our customer service department at firstname.lastname@example.org or call 800-798-4653 to request a refund. Your credit card will be refunded within two weeks of our receiving your request.
How do I order your publications and services?
Click on BUY TGS in the upper right corner of our home page. A list of The Gold Sheet's publications and services currently available for purchase will appear. For a detailed description, click on the product. To purchase, check the box by either Issue (current week thru Sunday night) or Season (from now through the end of the season) and hit ADD TO CART at the bottom to place the item in your shopping cart. When you have finished adding products to your cart, click on CHECKOUT. MEMBERS must be logged in to complete a purchase from The Gold Sheet website. If you have not logged in, you will be prompted to do so at this time in the purchase process. If you do not have an online account, you can create one at this time by following the prompts. Your log-in information (complete email address and password) are necessary everytime you want to view your publications.
How do I view my publications?
To view your purchased items at a later date, log in with your complete EMAIL ADDRESS and PASSWORD. A screen will open showing you the products in your account. Click on the product. You will have a choice to view the publications in either PDF or HTML. The PDF is an 8-10 page printable document. The HTML is an indexed file for online viewing but is too long to be printed. From other pages on the website, to return to your publications, click on MY PURCHASES in the upper right-hand corner of the home page.
My credit card was charged incorrectly. What do I do?
Please call our Customer Service Department 800-798-4653 before you call your credit card company. We're happy to research the problem and credit back to your card any erroneous charges.
Once I set up my account, how can I change my email address and/or password?
Changing your email address and/or password can only be done through our customer service department. Please call toll-free 800-798-4653 during normal business hours or send an email to email@example.com and your request will be taken care of within 24 hours.
When I log in, I don't see what I have ordered. What do I do?
1. Try clicking on MY PURCHASES in the upper right side of the home page. This button can also be used to go from one publication to another if you have ordered more than one. 2. If that doesn't work, close out all programs and reboot your computer. 3. If you still can't see what you've ordered, please call customer service at 800-798-4653.
What is the difference between PDF and HTML formats?
These are different formats in which to view your publication. PDF is what you should choose if you want to print out the publication from your printer. It will be 6-12 pages depending on the publication and the season. It is formatted to fit on 81/2 x 11 paper in concise pages. To view a PDF document, you must have Adobe Acrobat Reader loaded on your computer. To download a FREE version of Acrobat Reader, go to http://www.adobe.com, click on GET ADOBE READER and follow their prompts. The HTML format should only be viewed on your screen as it is much too long to print. There is a Table of Contents at the top of the document which indexes all the sections. You can click on what you want to read without having to scroll to find what you're looking for. For instance, to go right to the NFL write-ups, click on NFL it Analysis. To return to the Table of Contents, simply click on one of the green balls.
I've completed my order but I can't view what I bought. What's wrong?
There could be a couple of reasons why this is happening. 1. If you have an apostrophe in your name or in your street address, some credit card processors do not recognize this symbol. They will approve the charge but can't recognize your account so your purchase will not be added. For purposes of this website, please edit your name or street name without the apostrophe. Then call Customer Service 800-798-4653 and ask that we check to see if the charge went through. We can correct the problem from our end and add your purchase to your account. 2. If no. 1 does not apply, exit The Gold Sheet website, then log back in and click on MY PURCHASES from the home page. What you ordered should appear. 3. If this does not work, call our customer service department at 800-798-4653. DO NOT continue to hit the SUBMIT button or re-enter your order. Either one of these could cause your credit card to be charged multiple times.